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Upgradeable.co.nz Policies

Conditions of Sale and Use

These are the terms and conditions you agree to when buying product from Upgradeable.co.nz

Definitions
Upgradeable.com is the trading name and website of Australian company Cache (NSW) Pty Ltd.
Upgradeable.co.nz and Upgradeable is the website and trading name of the New Zealand company Upgradeable Limited.
Buyer is you.
Product is anything you buy from Upgradeable.co.nz

Lifetime Warranty
If the memory does not work at any time we will replace or repair. This does not include flash memory products, they have a 1 year warranty. All warranty claims must follow our return procedure.

Limitations on our lifetime warranty
Warranty only covers mechanical failure. If the product has failed because of misuse or natural disaster, we will not replace. For example, if your computer is struck by lightening and burns up, you can not make us replace the charred memory.
Warranty is not transferable. For example, if you give the memory to your neighbour, they can not claim the warranty. If you have purchased memory through a reseller, it must be returned by the reseller. All warranty claims must follow our return procedure.

Flash Warranty
All flash products have a 1 year warranty by Upgradeable. Some manufacturers offer a 3 year warranty. To claim this extended warranty, product must be returned to the manufacturer. Why does flash have a limited warranty? Flash memory has a limited read write cycles. Eventually it will wear out, but not in a year. With normal use, flash memory should work for 5 years. All warranty claims must follow our return procedure.

Money Back Guarantee
You can return any product to us within 14 days of purchase for a credit. This credit can be used for the purchase of another product or refunded the same way as you paid. If you paid by credit card, it would be a refund on your card. Bank deposit would be a return bank deposit. The delivery charge will not be refunded unless Upgradeable is at fault. You can return the product for any reason, or not even give a reason. All 14 day guarantee claims must follow our return procedure.

Limitations of Money Back Guarantee
Product must be returned in original condition. We understand if it has been used but we will not accept back product if it has been misused or damaged.

Void Warranty Issue
Using a memory upgrade from Upgradeable does NOT void your computer's warranty. New Zealand's Consumers Guarantee Act sets out guarantees for goods and services. These guarantees are fixed by law and in most areas nothing that the manufacturer or the trader says or does can take them away from you. So a standard warranty can not be void or cancelled because a buyer has used a third party product.
Need more information? See warranty publications or website provided by Ministry of Consumer Affairs - Manatu Kaihokohoko.

Dead On Arrival (DOA)
What happens if your memory upgrade arrives DOA? It is every buyers fear, buying an upgrade that does not work. First thing to do is call our staff on (09) 974 4720. They will run through a procedure to identify the problem. If we are at fault, 99% of the time we will issue an RA number and ship out replacement product with an New Zealand Post return bag. Once you have confirmed the new product works, put the faulty product in the supplied box and return bag, mail it at your local Post Office, and it is all done. We do not do many DOA replacements each year, but we do make it that easy.

Return Procedure
All returns must have an Upgradeable RMA (Return Material Authorisation) number. Call our staff, they will issue a number. This number is important for everyone involved, it helps us trace the issue if there are further problems. Returned products should be shipped at buyers expense to the following address:
Upgradeable - RMA# _________
Level 31, 48 Shortland Street Auckland

If you are shipping to our Australian office, ship to:
Upgradeable - RMA# _________
Level 1, 50 Atchison Street
St Leonards NSW 2065, Australia

For your own security, your courier should issue a tracking number and collect a received signature upon delivery.

If the memory does not work
If the memory does not work, call or email our office. Do not waste you time trying to solve it by yourself. We are specialists in this area and can quickly identify the problem. We never assume you are the problem. The most important thing is to make sure your computer's data is backed up before you proceed any further.

Pricing
All the pricing on the website and the quotes we give you are based on market prices and what we have in stock. If prices go up we have to charge you more money. If you place an order and we do not have stock, and our new stock has gone up in price then we have to charge you the new price (we try to avoid this). However this works both ways, if prices go down, we will charge you less money. We would never charge a credit card a different price without the buyers permission. If you are not happy with the new price you can cancel the order without penalty. You can not seek compensation, this is the nature of the memory business.

Quotes
If we quote you a price it is based on market price and our stock. We will do our best to hold the price if they go up but we can not guarantee you can buy at the old price, if there is a price rise. If prices go down after we quote you, you are entitled to the lower price.

Orders
You can place an order via our website, or by calling our phone number (09) 974 4720, or by faxing on (09) 358 7340 or mail an order to Level 20, 135 Albert Street Auckland. If you can think of another way of sending an order, we will accept it.

Payment
We accept the following both VISA and MasterCard credit cards.
You can also pay by bank deposit, our bank details are:
BNZ Albert St Auckland
Account Name: Upgradeable Limited
Account No: 02-0290-0200667-000

Always confirm your bank transaction by emailing a receipt to Upgradeable
If you have an account with Upgradeable, payment is on or before the due date, as stated on the invoice. We understand if payments are late. If it is really late, we will not charge interest, but we will not be happy and it will be hard to trust you again with more product. "Really late" is defined as our accounts department stressing over your account.

Ownership
If you pay for the product before it is shipped, you own the product ex warehouse. What does this mean? Most companies have the same policy but do not explain what it means. When we give the product to the courier, you own it. If the courier loses it, we are not liable to replace it. That is the bad news. The good news is we think it is unfair as well. If we organise the courier and they lose your product, even though we are not obligated to replace it, we will. Between our insurance and the courier's insurance it will work out. However, if we suspect foul play, it will not be replaced.
If you purchase on account, Upgradeable retains ownership until you pay. So if you go bankrupt, or you can not pay, we are coming to get our product back.

Evaluations
Upgradeable has a product evaluation program which is aimed at assisting buyers to test products in an actual working environment. All evaluation goods are available for up to fourteen (14) days, if product is not bought, time extended or returned by this time an invoice will be issued. If product is to be returned it must be shipped at Buyers expense via courier or registered post only. Upgradeable accepts no responsibility if goods are lost in transit.

Risks
There are a few risks that should be explained.
Paying via credit card. Our payment system is a live gateway. This means we do not store your card details and all the transaction information is sent direct to the bank. This information is encrypted using High Grade SSL encryption (AES-256 256 bit). If you phone through your credit card details, if they are recorded and printed. All print material with these details are destroyed. We do not keep credit card details.

Ownership: If you pay for the product before it is shipped, you own the product ex warehouse. What does this mean? Most companies have the same policy but do not explain what it means. When we give the product to the courier, you own it. If the courier loses it, we are not liable to replace it. That is the bad news. The good news is we think it is unfair as well. If we organise the courier and they lose your product, even though we are not obligated to replace it, we will. Between our insurance and the courier's insurance it will work out. However, if we suspect foul play, it will not be replaced.

If you purchase on account, Upgradeable retains ownership until you pay. So if you go bankrupt, or you can not pay, we are coming to get our product back.

Shipping Ex Australia: Upgradeable.co.nz does not keep any stock in New Zealand. All orders are shipped from our Sydney, Australian office.

Tax
Due to the structure of our company, and primary because our stock is in Australia and all orders are shipped from Australia, Upgradeable.co.nz is not required to collect New Zealand GST on product sales. However laws do change, and tax is at the discretion of government. All New Zealand customers are liable for any duties imposed on Upgradeable shipments from Australia.

Installation risks
Whenever you upgrade hardware or software on a computer there is a risk of something going wrong. You must back up the important files on your computer or risk losing them. We are not responsible for the lack of your back up procedures.
We will not be liable for any damages, losses or liabilities, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. We will not be liable for any damages, loss or injury, including, but not limited to special or consequential damages that result from the use of products bought from this website.

Website information
The material and information provided on this website is supplied upon the condition that you will make your own determination as to its suitability for your purposes prior to use.

Technical Support
Upgradeable.com staff provides free technical support on our memory upgrades for our customers. This support can involve general information of known fixes for memory problems. The customer must evaluate the information and decide if they should proceed and accept responsibility for any consequences. Upgradeable can not be held liable for problems caused by your actions.

Liability
Upgradeable accepts no liability if something goes wrong while using one of our products. We will honour our warranties and guarantees for our product, but accept no responsibility for loss of business or damage to a computer due to using one of our upgrades.

Legal Information
Some of the information provided here are legal matters. Upgradeable provides this as general information. We do not provide it as legal advice. Always seek your own legal advice. Need more information? Contact The Legal Services Agency.

Copyright
Information on the Upgradeable websites is owned by Cache (NSW) Pty Ltd. It can not be reproduced or published without the permission of Cache (NSW) Pty Ltd. This does not include hyperlinking - you can link to anywhere on the Upgradeable website as long as it is not for illegal or misleading activity.
Some names and trademarks have been reproduced, in a text or image format, for general information purposes and remain the property of their rightful owners.

Linking to our website
You can link to anywhere on the Upgradeable website as long as it is not for illegal or misleading activity.

Operating Hours
Upgradeable office hours are Monday through to Friday 11am to 7pm. Our Auckland office does not have any technical staff that can provide support or install memory upgrades.

Where are you?
Auckland, New Zealand: Level 31, 48 Shortland Street, Auckland
Sydney, Australia: Level 1 50 Atchison Street, St Leonards, New South Wales.

Additional information
If you have any questions or comments about this policy, please refer to our contact page for information on how to contact us. Nothing in these Terms and Conditions shall affect the statutory rights of you dealing with us as a consumer under the Consumer Guarantees Act.

Last Modified: October 27th, 2011

Privacy Policy

Upgradeable.com is the trading name and website of Australian company Cache (NSW) Pty Ltd.
Upgradeable.co.nz and Upgradeable is the website and trading name of the New Zealand company Upgradeable Limited.
We are committed to respecting and safeguarding the privacy of customers and visitors to our website.

No Personal Information: Upgradeable does not collect personal information of any kind from visitors to our website. "Personal Information" is defined as an individually identifiable data such as name, age, e-mail address, mailing address, phone number, fax number, gender, and other such data.

No Data Combination: Since we do not collect personal information, we also do not combine traffic information with personal information.

No Data Aggregation: Upgradeable does not collect individual profile information for visitors across multiple sites, nor does it use any other source to aggregate individual information across multiple sites.

Anonymity: Upgradeable uses traffic analysis software to log IP addresses of web visitors exclusively for anonymous statistical purposes.

Anonymous Cookie Usage: Upgradeable uses cookies only for anonymous traffic analysis. The cookie information does not include personal information. In addition, Upgradeable does not link cookies to personal information.

Limited Cookie Usage: Upgradeable uses cookies to track information such as whether this is a first-time or a repeat visit. The cookies never include personal information. We do not collect such information and visitors that we track cannot provide us with personal information.

Confidentiality: All the information we compile from your purchase order is considered confidential. If your credit card information is given to our company it is destroyed after the transaction is completed.

Treatment of Information: Upgradeable will not divulge, offer or sell your personal information to any third party person or organisation.

Personal Information: Upgradeable collects personal information (name, address, e-mail address, credit card data for phone order, etc.) when you purchase product.

Upgradeable only uses this information to: 1) Facilitate billing for our products, 2) Authenticate that you are the rightful holder of the credit card used to pay for our products, 3) Contact you in the case of a problem. Under no circumstances will Upgradeable release your personal information to any third party at any time.

Your correspondence: Upgradeable reserves the right to use your ratings or comments on our service for promotion purposes. Please notify our company if you do not want your comments used for promotion activities.

Junk email: Upgradeable does not send unauthorised emails to promote our company or products. Upgradeable does not sell or provide email addresses to any third party for the purpose of junk emails.

Your e-mail address: Upgradeable does offer customers the option to provide their email address for marketing purposes. This is an opt in service only and not a default service if you provide your email details with an inquiry or purchase order. Upgradeable emails comply with Australia?s Anti-Spam laws. Consumer information about the Anti-Spam laws can be found here. Upgradeable does not use email addresses provided with purchase orders or product enquiries to promote our company or products.

If you have any questions or comments about this policy, please refer to our Contact page for information on how to contact us.

Last Modified: November 25th, 2009